At Cairn Lodges, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services. It also outlines your rights under applicable data protection laws, including the GDPR.

1. GDPR Compliance

We take our responsibilities under the General Data Protection Regulation (GDPR) seriously. Our practices are designed to ensure that your personal data is handled securely and lawfully.

2. Information You Provide Directly

When you visit or use parts of our website and services, we may ask you to provide personal data. Examples include:

• Contact information when placing a booking
• Joining us on social media
• Contacting us with questions or requesting support

Providing this data is optional; however, some services may not be available if you choose not to provide it.

3. How We Use Your Data

We use your personal data primarily to:

• Operate our website and provide requested services
• Manage our relationship with you

Additional uses may include:

• Communications:
  
  • Providing booking information or required updates
  • Operational messages about our services, security updates, or assistance
  • Requesting feedback
• Support:
  
  • Assisting with technical issues or other queries related to our website or services

4. How We Share Your Data

We do not share your data with marketing companies. Personal data may only be disclosed to:

• Regulators, law enforcement bodies, government agencies, courts, or third parties to comply with laws or defend legal rights

Where appropriate, we will notify you of such disclosures.

5. Security

We prioritize security to protect your personal data:

• No credit card information is stored; all payments are via bank transfers
• We only retain essential contact details (phone, email) to manage bookings
• All computers are encrypted, firewalled, and password protected

6. Data Retention

The duration of data storage depends on necessity and legal obligations:

• We retain data while you have a relationship with us and for a period afterward to comply with business, legal, tax, or accounting requirements
• After this period, data is deleted or anonymized

7. Your Rights

You have the right to:

• Know what personal data we hold about you
• Request corrections, copies, restrictions on processing, or deletion of your data
• Object to continued processing

These rights can be exercised by emailing us at info@cairnlodges.com.

If you are unhappy with our processing of your personal data, please contact us via our contact page, and we will investigate promptly.

8. Contact Information

We prefer to communicate via email to ensure proper handling and compliance. Our contact details are:

• Phone: +44 7595 941267
• Email: info@cairnlodges.com
• Address: Cairn Lodges, Morar, Arisaig PH39 4NT, United Kingdom
• What3Words Address: ///Outsiders.Cavalier.Oxidation

9. Short Term Let License

• License Number: HI-40031-F